F.A.Q.Frequently Asked Questions

We accept cash on delivery for all products EXCEPT customised jerseys which has to be prepaid,if you prefer to pay in cash, please make sure you have the exact amount as our delivery men do not carry petty cash

We have had situations whereby we customised jerseys for buyers and upon delivery they are no where to receive them with no plausible reason,to mitigate these and further occurrences is why we adopted this policy.

No you don’t have to,we can accept cash on delivery for plain jerseys (Without customisation )

There is a track my order tab on our website, where you can enter the order code we will send to you in an email when your order is made and shipped. You can also send a mail to info@jerseygramm.com or jerseygramm101@gmail.com to enable us provide you with adequate updates on the status of your order. If you are located outside our COD regions, we will send a tracking code to enable you confirm the status of your order from our logistics partners

We endeavour to send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline.

We currently have a returns policy of 7 days from the date of delivery to return the product(s) and this applies to all fashion and general merchandise products. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions.

You can return this product to us; as long as it is in the same state it was delivered. If it is within our 7 days return policy timeline, (and it does not fall under the category of products not eligible for return) we will accept this return.

Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.
We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.

For reasons of health and hygiene, we cannot offer refunds on the products below:

• Customised jerseys
• shoes thoroughly worn
• broken equipments
• products that the tags have been removed

We hope you’ll love every jerseygramm purchase you make. But if you ever need to return an item, you can do so within 7 days of receipt.

After an item is retrieved, *we refund the full cost of eligible purchases by: 1. Pre-paid orders are refunded via card reversal. 2. COD orders are refunded via bank transfer. 3. There is also the possibility of a voucher if the customer desires.

 

*Note extra added cost and logistics cost will be deducted from refund.

After your item is retrieved and assessed, your refund will be processed within 1-7 days.

You will receive an email once your refund has been processed. Refunds to bank accounts are posted the same day. However, for some banks, there may be delay depending on the bank’s processing business days. If you have not received an email regarding your returns after 8 days from retrievals in Lagos and 14 days from retrievals outside Lagos, please email us at jerseygramm101@gmail.com or payments@jerseygramm.com

For reasons of health and hygiene, we cannot offer refunds on the products below:

• Customised jerseys
• shoes thoroughly worn
• broken equipments
• products which the tags have been removed

Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.

Once you have found your preferred product, just follow the steps below:
• Select a preferred colour/size and then click on ‘buy this now’, to add this product into your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place order’ button
If you encounter any problems while placing your order, do not hesitate to contact us on 08079717456 / 07080206957 or email us at jerseygramm101@ gmail.com contact us on Facebook, Twitter and instagramm

If we do not currently have your particular item, please inform us (contact our customer service team jerseygramm101@gmail.com or call us on 08079717456 / 07080206957 as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.

Yes, JerseyGramm delivers products to customers anywhere in Nigeria. We have a partnership with DHL FedEx Courierplus for deliveries outside our cash on delivery (COD) locations

Our standard delivery timeline 1-6 days in Lagos and 3-8 days for regions outside Lagos. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will also be contacted by our dispatch personnel on the day of delivery.

Yes we do. Our corporate office is located in Ikeja. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.

Jerseygramm and Brandings offers delivery services because of the goal of convenience. We do not encourage our customers to come to our office since products can be brought to their door steps. However, we have several pickup stations for details please contact us on 07080206957 or 08079817456

A charge is applied based on your order weight and your shipping address.

Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days. Please note that your order will be cancelled after 2 re-delivery attempts.

If you haven’t received your items after the 5th day, kindly contact us on 07080206957 / 08079717456 or send an email to jerseygramm101@gmail.com quoting your order number). If you are located outside our COD regions (central areas of Lagos, Benin, Warri, Kaduna, Abuja, Ibadan, Port Harcourt and Abeokuta), we urge you to track the progress of your order using your tracking number on: jerseygramm tracking portal. at  https://jerseygramm.com/mainsite/order-tracking/

Jerseygramm has two payment options to choose from: Pay on Delivery or prepay via local and international Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

Our prices have already been discounted to make them as competitive as possible.and also the quality commands the appropriate prices as we offer strictly legit merchandise and fully authentic too The prices are not negotiable.

It is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. The instructions that you see on the pages within our site are coming directly from your card issuing banks (e.g. GTB, Zenith, Access, etc.) and any information you submit on these authentication screens are securely passed to your bank. No information will be captured, stored or viewed on any Jerseygramm Nigerian system.

Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.

There can been several reasons why your card has been refused such as the use of a wrong PIN. For further details, please contact your card issuer.

Unfortunately we currently only accept one payment method per order. However, this is something we are looking to introduce in the future

Kindly note that purchase of any product from Jerseygramm means you’ve agreed to the stated Terms & Conditions.